Business VoIP, Hosted PBX & Corporate Voice
In collaboration with TEL5, we deliver complete business phone systems for Adelaide SMBs — hosted VoIP and cloud PBX with call routing, auto attendants, hunt groups, voicemail-to-email and multi-site support, backed by our local on-site engineering. From replacing ageing copper PSTN/ISDN lines with SIP trunks, to deploying the platform across staff laptops and mobiles, to configuring QoS on your firewall so calls never drop mid-sentence — one local team handles the provider, the network and the hardware. We also work with 3CX, RingCentral and Microsoft Teams Calling where they're the better fit.
- Hosted VoIP & Cloud PBX — in collaboration with TEL5, fully provisioned and maintained
- Business phone systems — deskphones, softphones and mobile apps rolled out to staff
- Call routing, auto attendants & hunt groups — callers always reach the right person
- Voicemail & voicemail-to-email setup
- Number porting — keep your existing numbers through the switch
- Multi-site phone systems — one platform across every location
- SIP Trunking & legacy upgrades — transition PSTN/ISDN copper to cloud voice
- QoS configuration on routers and firewalls — eliminate choppy audio and dropouts
- Ongoing VoIP support — changes, additions and troubleshooting handled locally
Who is TEL5 and how does the collaboration work?
TEL5 is our business VoIP partner. In collaboration with TEL5 we deliver the complete package: hosted VoIP and cloud PBX with call routing, auto attendants, hunt groups, voicemail-to-email and multi-site support — while we handle the local on-site engineering (network, QoS, handsets, staff rollout) and ongoing support. One team, one number: 1800 836 390.
Do you support 3CX, RingCentral and Microsoft Teams Calling?
Yes — and most other Australian SIP-based platforms including MyNetFone, Aircall, Zoom Phone, 8x8 and Nextiva. We're provider-agnostic: we deploy and maintain the platform you've chosen (or help you choose), and handle the on-site engineering side that cloud VoIP companies can't do remotely — the firewall, QoS, network and handset rollout.
Can you replace our old copper PSTN/ISDN lines with SIP?
Yes — this is one of our most common business jobs. We migrate ageing PSTN, ISDN BRI and ISDN PRI lines to cloud-based SIP trunking with a major Australian carrier, port your existing numbers (including 1800 / 1300 / 13 numbers), configure auto-receptionist and call routing, and run staff onboarding so the cutover doesn't disrupt trading.
Why do my VoIP calls drop or sound choppy?
Almost always one of three things: insufficient internet upstream bandwidth, no QoS prioritisation on the router/firewall, or a consumer-grade modem that can't handle real-time voice traffic. We configure QoS properly on supported gateways (Ubiquiti UniFi, Check Point, MikroTik), tune jitter buffers on the handsets, and where needed recommend a business-grade internet plan with guaranteed upload.
Do you do desk-phone, softphone or both?
Both. Physical desk phones (Yealink, Polycom, Cisco SPA) for reception and front-of-house; softphones on staff laptops and mobiles (Microsoft Teams, RingCentral app, 3CX Web Client) for remote and hybrid teams. We provision, configure, and train the staff — usually in one visit.
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