WiFi, Modem & NBN Troubleshooting
We diagnose the real cause of slow or dropped internet — whether it's an ageing NBN modem, a poorly placed router, channel congestion, or just an ISP issue worth escalating. Telstra, Optus, Belong, Aussie Broadband, TPG — we've worked with the lot.
- New NBN router & modem setup (Telstra, Optus, Belong, Aussie BB, TPG)
- NBN connection drops & red-light diagnosis
- WiFi heat-mapping & survey
- Mesh network design & install (Deco / Eero / Orbi / Google Nest)
- Channel & band optimisation
- ISP coordination — we talk to Telstra/Optus/iiNet so you don't have to
Why is my NBN modem showing a red light?
It depends which box has the red light — the NBN-supplied connection box, or your router. Generally: a red light on the NBN box itself means a line fault (call your ISP), while a red light on the router usually means it can't authenticate or sync with the NBN box. We've written a full plain-English guide on the blog, and we attend on-site if the 4-step reset doesn't fix it.
Will a Wi-Fi extender or a mesh system work better?
Mesh, every time. Wi-Fi extenders halve your bandwidth and create two competing networks; a proper mesh system (Deco, Eero, Orbi, Google Nest, Ubiquiti UniFi) gives you full speed everywhere with seamless roaming. We design the mesh to your house shape and install on-site.
Do you supply the modem, or do I have to buy one?
Either. We're happy to install a router your ISP sent you, or supply our own recommended unit if the supplied one isn't up to it. For homes with thick walls, multi-storey layouts or dead zones in the back room, we usually recommend a Ubiquiti UniFi or TP-Link mesh — quoted upfront before any purchase.
Can you talk to my ISP for me?
Yes. ISP coordination is included in most of our Wi-Fi jobs — we'll lodge faults, escalate stuck tickets, and re-authenticate your account with Telstra, Optus, Belong, Aussie Broadband, iiNet or TPG so you don't have to sit on hold.
Mobile Computer Repairs
Mobile computer repairs Adelaide — fast diagnosis & on-site repair for hardware failures, slow performance, and software issues. Windows and Apple Mac. We come to your home or business across metro Adelaide.
Tech Support
Same-day on-site or remote help for PCs, Macs, iPhones, iPads, Android phones, tablets, Apple Watches and Smart TVs.
Email Solutions
Locked out, hacked, missing emails, or migrating providers — we fix and configure Outlook, Apple Mail, Gmail and more.