Simple, upfront
pricing.
Know what you'll pay before you enquire. Our standard on-site service pricing is simple and clearly explained before we make an appointment.
Easy Payment Onsite — EFTPOS or cash payment upon job completion.Includes up to the first 60 minutes of on-site service. A flat, honest rate — no travel fee, no callout fee.
If more time is needed, the second hour is charged at a reduced rate. The technician will discuss this with you before continuing.
Longer jobs get cheaper as they go — the third hour and beyond is our lowest rate.
No hidden hourly rates. You don't need to contact us just to find out our standard service pricing — it's right here on this page. If more time is required, the technician will discuss it with you before continuing.
Hardware & software
The prices above cover the technician's service and labour. If any hardware, parts, software or licences are required to complete the work, the technician will discuss this with you during the visit, including any additional costs, before anything is purchased or supplied.
No additional hardware or software costs will ever be added without discussing them with you first.
Payment on completion
- Payment is due by EFTPOS or cash on completion of the work.
- EFTPOS is contactless — tap your card or phone to pay.
- No online payments, no cards on file, no surprise charges.
- A receipt will be provided following payment.
On a managed services (MSP) contract?
The standard rates above apply to ad-hoc, on-demand visits. If your business is on (or considering) a managed services agreement with us, pricing is discussed and negotiated as part of your agreement — tailored to your team size, systems and level of cover. Compare business support options or call us to talk it through.
Ready to get it fixed?
Free over-the-phone triage first — you'll talk to a real local technician, not a call centre.